Privacy policy
At Black Seed Lab we make every effort to ensure we protect your personal information.
This site, www.blackseedlab.com (the “Website”) is owned and operated by Boot Camp Brands Limited. In this Privacy Policy (“Policy”), the terms “we”, “us” and “our” mean Boot Camp Brands Limited and other companies within the same group, and include their terrestrial stores and the Website. Black Seed Lab has granted Boot Camp Brands Limited, the license to operate the Black Seed Lab brand.
This Policy, in conjunction with our Terms and Conditions, explains how Boot Camp Brands may use the information we collect about you, as well as the rights you have over any personal information we hold about you.
Please read this Policy and our Terms and Conditions carefully; by accessing the Website you confirm to have understood and agreed to them.
If you have questions or complaints regarding our privacy policy or practices, please contact us at info@bootcamp-brands.com or write to us at Customer Services, Boot Camp Brands Limited, 18 Walton Road, Caldecotte, Milton Keynes, MK7 8AE.
Information we collect:
We collect information about you (such as your name, email address, phone number shipping address, transaction details, and credit card information) when you:
1- Visit the Website
2- Register on or buy products on the Website;
3- Take part in our promotions, competitions, customer surveys and questionnaires
4- Contact us via e-mail, phone or letter.
We may choose to add to this data by collecting information from other sources such as Information Service Companies. This additional data helps us to check the accuracy of the data we hold about you and to send you the most relevant offers and promotions.
This Policy, in conjunction with our Terms and Conditions, explains how Natures Well may use the information we collect about you, as well as the rights you have over any personal information we hold about you.
Please read this Policy and our Terms and Conditions carefully; by accessing the Website you confirm to have understood and agreed to them.
If you have questions or complaints regarding our privacy policy or practices, please contact us at info@natureswelllabs.com or write to us at Customer Services, Boot Camp Brands Limited, 18 Walton Road, Caldecotte, Milton Keynes, MK7 8AE.
How we use your information
We collect your personal information to help Boot Camp Brands better understand you and to enable us to personalize your experience with Boot Camp Brands, including offers, promotions, and services to meet your needs. We use your information to:
- Personalise our services, offers, and promotions to you
- Operate your online account and your rewards for life account
- Process your online orders and in-store purchases
- Tell you about important changes to Boot Camp Brands
- Develop and improve our products and services
- Manage promotions, competitions, customer surveys, and questionnaires and
- Check and verify your identity, and prevent or detect crime
In performing such checks, your information may be disclosed to credit reference agencies who keep a record of that information, but these are not credit checks and your credit rating will not be affected.
From time to time, we may also share your information with carefully selected partners to enable them to help us provide you with the best service from Boot Camp Brands. However, we will never give permission for any of these partners to contact you directly with marketing information unless we have your consent and all our parties adhere to strict data protection policies.
COOKIES
To help you to better understand the cookies that we use on the Website we use a classification that was developed by the International Chamber of Commerce UK. This explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don’t want to have them on your device.
What is Cookie
Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other devices when you visit a website. This information is then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognize a user’s device.
There are two types of cookies that can be used
Persistent cookies
These cookies remain on a user’s device for the period of time specified in the cookie. They have activated each time that the user visits the website that created that particular cookie.
Session cookies
These cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving your user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
You can find more information about cookies at
www.allaboutcookies.org and www.youronlinechoices.eu.
Cookies used on the Website
Security
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). If you have any questions regarding security you can contact us at info@bootcamp-brands.com
Disclosing your information
We will never disclose your information to anyone outside the Boot Camp Brands except where we have your consent; where we are required or permitted to do so by law, such as when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process; where other companies who provide a service to us as part of our order process require that data i.e. delivery companies, payment providers; or companies who send out email communications on our behalf; or where they are successors in title to our business. We will never share your data with other companies for marketing purposes.
Other websites
The Website may contain links to other sites which are outside our control and not covered by this Policy. The operators of these sites may collect information from you that will be used by them in accordance with their policy, which may differ from ours.
Public Forums
- Our Website offers publicly accessible blogs, community forums or reviews. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at info@bootcamp-brands.com In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Accessing your information
- To obtain a copy of the information we hold about you, write to Data Protection Officer, Boot Camp Brands Limited, 18 Walton Road, Caldecotte, Milton Keynes, MK7 8AE enclosing a cheque or postal order for £10 payable to “Boot Camp Brands”. Please confirm any details to help us identify and locate your information. If any of the details are incorrect, let us know and we will amend them.
- We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us atinfo@bootcamp-brands.com We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Changes to our policy
This Policy replaces all previous versions and is correct as of 4th March 2024. We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by means of a prominent notice on this Website prior to the change becoming effective. We encourage you to periodically review this page and our Website for the latest information on our privacy practices.